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Support &
Help.

Get help with your Trezor device setup, troubleshoot issues, or find answers to common questions.

Setup Issues

Device not recognized, connection problems, or installation issues

  • Device not detected by computer
  • Trezor Suite won't open or connect
  • USB cable or driver problems
  • Firmware update failures

Recovery & Security

Recovery seed, PIN, and security-related questions

  • Lost or forgotten PIN
  • Recovery seed verification
  • Device wiped or reset
  • Passphrase setup and recovery

Transaction Problems

Sending, receiving, and cryptocurrency management issues

  • Transaction not appearing
  • Insufficient funds errors
  • Address validation problems
  • Fee calculation questions

Quick Fixes

Trezor not connecting

Try a different USB cable and port. Restart Trezor Suite and your computer.

Forgotten PIN

After 16 failed attempts, your device will wipe. Use your recovery seed to restore.

Transaction pending

Check network congestion. Consider increasing the fee for faster confirmation.

Balance not updating

Refresh the app or check if you're using the correct account and network.

Live Chat Support

Get instant help from our support team. Available 24/7 for urgent security issues.

Knowledge Base

Browse our comprehensive guides, tutorials, and frequently asked questions.

Security Emergency

If you suspect your device or recovery seed is compromised, contact our security team immediately at security@trezor.io